Frequently Asked Questions

How long does delivery take?
All orders are processed within 24 to 48 hours. Delivery typically takes 3 to 7 business days, depending on your location.

Do you offer Cash on Delivery?
Yes, Cash on Delivery is available nationwide. You can pay at the time of receiving your order.

How can I track my order?
Once your order is shipped, a tracking number will be shared via SMS or email so you can follow the delivery status.

What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect product, please contact our support team within 48 hours of delivery with clear photos. We will arrange a replacement or refund.

Do you offer returns or exchanges?
We offer a 7-day return and exchange policy. The item must be unused and returned in its original packaging.

Is my payment information secure?
Yes, all transactions are processed through secure and encrypted payment gateways to ensure your information is protected.

How can I contact customer support?
You can reach our support team through WhatsApp, email, or social media platforms. We aim to respond within 24 hours.

Can I cancel my order?
Orders can be cancelled before they are shipped. Once dispatched, cancellation is no longer possible.

Do you offer discounts or promotions?
We occasionally offer special discounts and limited-time promotions. Follow our social media channels to stay updated.